San Jose Unified School District: Enhanced Interdeparmental Collaboration

San José Unified School District (SJUSD) is a large urban school district serving over 32,000 students and employing over 5,000 teachers, administrators, and other staff. Their intense hiring process – which involves processing over 800 applications each year – caused SJUSD to seek a sophisticated document management system. Other drivers were needed to improve customer service and conserve floor space.

Optix: Opportunity

Cross-platform environment with predominently Macintosh user base
Manual hiring and rehiring process that involved routing paper files to nearly 20 individuals in multiple departments
Frequent hiring delays or delayed new hire paychecks due to lost paperwork
Inability to track down the source of delays or missing paperwork
Slow response to customer inquiries
Over 1700 square feet of floor space consumed by paper files

Optix: Optimized

Fully automated, fully traceable process
Significant customer service improvements
Staff can immediately and effortlessly track applicant status
Need for additional paper file storage space minimized
Expansion from original application in HR to use by Student Services, Gifted and Talented Education (GATE), and Purchasing departments